Job Summary
As a Global Customer Account Manager at Quantum Technology Systems, you are more than a relationship lead; you are a trusted execution partner. Supporting our most significant global data center accounts, you will ensure long-term retention by managing the intersection of account growth and supply chain stability. This role is a feeder into Operations Leadership or Program Management.
Key Responsibilities
- End-to-End Account Governance: Own the execution of supply chain activities for assigned global accounts. Ensure that what is promised in the board room is delivered on the data center floor.
- Stakeholder Leadership: Lead live coordination calls during overlap hours between the US, EU, and APAC to resolve delivery bottlenecks or technical exceptions.
- Continuous Improvement: Analyze account-level supply chain data to identify recurring risks. Drive process improvements that optimize cost and increase delivery predictability for the client.
- Vendor & 3PL Governance: Support the onboarding and governance of 3PL partners and OEMs, ensuring they meet the stringent performance KPIs required by our top-tier customers.
Required Skills & Experience
- Client Management: 3–5 years of experience managing global or US-based enterprise accounts with a high-visibility execution component.
- Strategic Decision Support: Ability to translate complex data center supply chain data into actionable insights for senior stakeholders.
- High Ownership Mindset: A track record of operating with minimal supervision while driving corrective actions across multi-vendor workflows.
- Education: Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.
What We Offer
- Holistic Benefits: Comprehensive health insurance, retirement plans (401k/EPF/Pension), and mental health support.
- Lifestyle Perks: Commuter allowances (where applicable), home-office stipends, and flexible working arrangements.
- Equity: Opportunity for equity participation or performance-based annual bonuses (OTE).
- Professional Growth: Funding for professional certifications (CSCP, PMP, or Technical DC Certifications).